Two hours
When a client reports an incident, coordination begins within two hours of the report, at any hour of any day. Beginning means a named person is on it and the client knows who: the first two hours are about who is holding the thread, not about the incident being resolved.
2hours to begin incident coordination, at any hour
What kind of number this is
A commitment. This is a promise the firm makes, and a client can hold us to it in writing. The only way it can be wrong is if we break it.
Source
The Program covenant, BRAND_CANON v3 §4A. Counsel-approved cadence figure; no digit may change and none may be added.
Last confirmed against that source: September 2026.
Where it is printed
Every number the site prints
Research- One named advisornamed advisor on every client engagement
- One business daybusiness day to answer any client inquiry
- Two hourshours to begin incident coordination, at any hour
- Five business daysbusiness days for any form, inquiry, or diligence matter
- Two frameworks, mappedframeworks mapped: FTC Safeguards, NIST CSF 2.0